• Corner Suite 1
    WE ARE WAITING FOR YOU
  
 593 4 230-9209
 reservas@hotelcityplaza.com.ec
BOOK NOW
 593 4 230-9209
 reservas@hotelcityplaza.com.ec

General

¿Where can I find the hotel ‘s address & telephone number?
At the bottom of the main page of our website is indicated the address of the Hotel CityPlaza or in the section "Guayaquil" located on the main page of our website you can find a map of our location.

¿What are the advantage to book with us?
Booking through our website you not only get the best Price guarantee but also you can access to our booking benefits Secure Booking by CityPlaza.
For your comfort & room customization: you can choose before your arrival the room temperature, Minibar content, food intolerances, early check-in and late check out among other services so you don't have to worry about anything on your arrival.

¿What are the other special benefits?
*Exclusive benefits of our secure booking program by CityPlaza exchangeable for additional services such as dinner, laundry, early check-in and late check-out.
Access exclusive discounts of our Partners only for booking with us.

¿How can I use my promotional code?
In order to use your promotional code click on “Promotional code” at the bottom of the search box on our web reservation and introduce your promotional code in the field below.

¿How can I find which institutions, tourist attractions are close to the hotel?
In the section "Guayaquil" located on the main page of our website are indicated businesses, shopping centers, restaurants and other points of interest near the hotel.

¿Is it possible to pre-book any hotel service offered in advance?
In order to know which services you can book in advance and include in your rate please visit our section “ Services”
If you would like to hire additional services such as Tour Bus, Air Transport Galapagos Inter- Island, tour guides, excursions, please contact us.

¿I would like to book a meeting space, how should I do it?
Go to the “Restaurant&Events” section and fill in the form stating your requirements regarding the accommodation, food & beverage, meeting spaces and audiovisual requirements. In 48hr one of our events specialist will contact you.

¿Is my credit card information secure?
Maximum security of payments 'cause data of the credit card'sholder is entered on a secure page and goes in encrypted way with the security protocol TLS (Transport Layer Societ) protecting the confidentiality of this information.

It is PCI DSS (Payment Card Industry - Data Security Standards) certified that, in online payment processing, sensitive and confidential data is fully protected and security of credit and debit cards is fully guaranteed..

Lounge & Restaurant

If you are thinking about holding an event, just fill out a form

Hotel City Plaza has the best facilities for holding certain kinds of events: Seminars. Corporate meetings, Product launches, family celebration.

If you have any comments or suggestions regarding the restaurant you can get in touch by writing to us or sending us an email at

My Reservation

¿What time is check-in and check-out?
You can check-in from 13.00pm onwards and check-out is up to 12:00 pm. If you need to leave your room later than 12 pm check with our reception, the availability of the room, to modify your reservation with additional cost or you can exchange your points of our Secure Booking Program by City Plaza.

¿How can I confirm that my reservation has been made?
Step 4 of the reservation process will generate a confirmation number. You'll also receive an email with the details of your reservation. There's no need to contact the hotel to confirm. If you don't receive a confirmation email, please check the spam filters on your email software to make sure Hotel CityPlaza email can get through, and to verify that your Internet service provider does not block such email. You may use this confirmation number, along with the last name on the reservation, to review or change your reservation on http://www.hotelcityplaza.com.ec/

¿How can I use my promotional code?
In order to use your promotional code click on “Promotional code” at the bottom of the search box on our web reservation and introduce your promotional code in the field below.

¿Can I extend a reservation by more than one day?
Yes you can extend your reservations subject to availability. The availability and rates will be confirmed upon request.

¿Can I extend a reservation until 18h00?
In the third step (additional services) you will see a drop-down list of additional services where you can request a late check out.

¿How can I be sure a room will accommodate the number of guests?
In Step 1 ("Choose dates, rooms & rates"), you'll notice each option features a link labeled “Room details.” Click that link to review the maximum number of guests permitted in a room. For your comfort, the number of guests you indicated in Step 1 should not be greater than this maximum. Only rooms that can accommodate the number of guests you indicated will be displayed.

¿How do I request an early check-in or late check-out?
We're happy to offer you early check-in or late check-out when available. During step 1 of making your reservation, click Edit Request(s) and select the "Early check-in" box to make your early check-in request. In the "Any special requests or needs?" field you can note your late check-out request, and it is best to speak with the front desk of the hotel on your day of departure to see if this can be accommodated. If the hotel is unable to accommodate this request, the front desk will hold your luggage for you while you wait.

¿How do I indicate special requests such as bed type, non-smoking room and accessible accommodations?
You may indicate room and accessibility preferences by expanding the “Special Requests & Needs” menu when viewing by rate type during the reservation process. You will be notified whether your specific preferences are ‘guaranteed', 'unavailable' or a ‘pending request’ during Step 2 of the reservation process. 'Unavailable' and ‘pending request’ preferences, while not available at the time of booking, will be noted on your reservation and the hotel will do their best to accommodate your request(s).

Modifications

¿What is the cancellation policy?
Once you choose a hotel and see the list of rooms and rates for that hotel, select "Rate details" below the room description to see the cancellation policy for that rate. After selecting that rate, you will also see the cancellation policy in the Summary of Charges section of the Review Reservation Details page. If your reservation is made, you can open the reservation and view the cancellation policy toward the bottom in a separate box.

¿Is it possible to modify or cancel a pre-paid rate?
We have a strict policy on non-refundable prepayment rates, which does not allow for any sort of modification or cancellation. In case of a “force majeure” please contact the hotel.

¿How can I change/modify/or cancel my reservation?
Yes, you can easily modify dates. Go to “My Reservations” section on your personal page or on the homepage and enter the new dates.

¿Can I cancel a reservation that has already been confirmed?
Yes you can cancel one or several bookings, without any extra charge, depending on the cancelation policy indicated in the booking confirmation. You will receive an email confirming your new reservation.

Children

¿Up to what age do children stay free of charge?
Children of up to 10 years of age stay free of charge. This applies for a maximum occupancy of two children per room and may vary depending on room size. Children up to 2 years of age are provided with free breakfast.

¿How can I reserve a baby cot?
In order to reserve a baby cot, please Contact Us

Offers

¿How can I book a honeymoon special package ? Check in and check out time for one night?
In the offers section on the main page of our website you can find our honeymoon special package.

Rates

¿What is included in the rates?
The rate includes breakfast buffet, airport Transfer-Hotel upon request, Wii-Fi in rooms and public areas of the hotel, private parking, Business center 24 hours, bottled water
Local newspaper available, business Center.

¿What does “ Best Price Guarantee mean”?
It is best price available at the time of your booking in our official website. You will not find a better price for the same room in other website. When you are booking at the best price guarantee the system will require the full payment in advance as well as the agreement of term and conditions for this rate.

¿What is the rate "book now and pay at the hotel?
Hotel City Plaza offers refundable rates (book now and pay in the hotel) of payment & the customer must provide credit card details to formalize his reservation. Your credit card will not be charged during the booking process, but will be used to secure your booking until your arrival. Your card will only be charged in the event that you do not cancel the reservation within the established cancellation period or no show case scenario. Your credit card details are secure with Hotel City Plaza. We will never share your data with third parties.

Payments

¿Can I pay my arrival at the hotel?
Yes, Hotel City Plaza offers refundable rates (book now and pay in the hotel) of payment & the customer must provide credit card details to formalize his reservation and fill up Credit Card Authorisation form.

¿How do I get and use a credit card?
Please download the Credit Card Authorization Form and once completed, please fax the form to the hotel. The fax number +5934 2305162.

¿Why do I need a credit card and signed Credit Card Authorisation form to reserve a room?
In www.hotelcityplaza.com.ec requires all room reservations to be guaranteed by a valid credit card. Your credit card is not charged at the time of reservation, and is used as a guarantee that a room will be held in advance of your arrival. Your credit card will be charged only if pre-payment is required for a specific rate, or in the event that you do not cancel your reservation within the stated cancellation time period and do not check in. Your credit card information is safe with Hotel CityPlaza. Your information is never shared with third parties. Please see our privacy statement for more information

Groups

¿Is there a maximum number of rooms that I can reserve through the website?
Yes, you can book a maximum of ten rooms per night. Each group is quote depending on the availability and type of rooms. From six rooms or 18 people is considered as a group.

¿How can I find out if my hotel offers an airport shuttle?
Hotel City Plaza does not offer shuttle airport-hotel for groups. However, we can help you in case is needed , contact us

¿Can I cancel my reservation and/or change the arrival date of my group?
Provided that we have rooms available we will be glad to help you to modify your arrival date.
as long as it is in the same month. We do not accept cancellations as the rates are non-refundable.

If a member of my group has already negotiated group rates. ¿Will these rates be shown on my quotation?
Yes, this information will appear once you have contacted the sales department to ask for. All rooms rates and conditions based on accepted conditions will appear in your quotation.

¿Why require the prepayment of deposit?
Why do you require a deposit to hold a reservation.

¿What is the final date of the reservation?
Group rates require a 50% prepaid deposit due to a special discount included in the group rate for the number of rooms. special terms and conditions, such as a non-cancelable or strict cancel policy.

¿What if I want to book a group, but want each individual guest to pay for their stay?
You may book a group reservation with your credit card, cash or cashier's deposit, and indicate to the hotel in the group contract that you want each individual guest to pay for their own room, tax and incidental expenses, or a combination of the above.

At the reservation cut-off date, you may have to indicate to the hotel the final number of rooms and nights that you desire for your group. You would also need to send the hotel a rooming list so they can verify the guests in your party and assign rooms to them.

¿What is the reservation cut-off date?
This is the date when the hotel will consider your group a definite booking. At this time, the hotel will need to have final information regarding your group, and confirm any changes to payment type, number of rooms, etc.

If final reservations and additional information are not received by the cut-off date, the hotel may release the room reservation block and rooms will be on a space available basis only.

¿Should I put comments in the additional request field when I post my reservations?
We highly recommend that you include as much information as possible. Our group bidding system is designed to customize your travel experience to your specific needs. The more our planners and our hotel partners know about your needs the better we can help you get exactly what you want.

¿How is the bid rate calculated?
Unless otherwise stated, your hotel rate is per room-per night.

¿How do I make changes to my reservations? (dates, names, hotels)
For groups, please email all changes to your sales agent assigned by Hotel City Plaza.
We will send you a confirmation email after you complete your reservation.

Hotel City Plaza

Av. Boyacá 922 Y Víctor Manuel Rendón Esquina
EC090101
reservas@hotelcityplaza.com.ec
Guayaquil - Ecuador

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