With all the online services and information that you need to manage your bookings with Hotel City Plaza more efficiently.
Or, if you prefer, you can get in touch with us by writing to us, sending us an email or phoning us at.
¿What is HCP&YOURAGENCY?
HCP&YOURAGENCYSPACE is an online booking tool for travel agents where you can find everything you need to book rooms and organize meetings for your clients – quickly and easily, 24hrs and 365 days a year.
Is HCP&YOURAGENCYSPACE free?
Yes, this reservation tool is completely free, it is provided by Hotel City Plaza to you with the goal of making your reservations easier and quicker.
¿How can I access the HCP&YOURAGENCYSPACE online booking tool?
New users: to register now click here and we will contact you as soon as possible.
I forgot my access password for my HCP&YOURAGENCYSPACE account. What do I do?
You can reset your password under the Travel Agencies section in our website by clicking on the “Forgot password?” button. For a more detailed explanation, look at our quick guide
¿If a company has a corporate negotiated rate with Hotel CityPlaza, will these rates be shown on my personal page?
Yes, this information will be shown if you previously contact the sales department to request it. All the rates and conditions will be automatically displayed based on the agreement conditions established.
¿Is there a maximum number of rooms that I can reserve via the HCP&YOURAGENCYSPACE online booking tool?
Yes, a maximum of nine rooms per user and date can be booked via the online booking tool.
¿Can I cancel or modify my reservation?
Yes, you can cancel one or several bookings free of charge, depending on the booking conditions of that are indicated in the cancellation or modification policy.
¿How can I cancel or modify my reservation?
Yes, you can easily modify dates. Go to “My Reservations” section on your personal page or on the homepage and enter the new dates. For a more detailed explanation, look at our quick guide.
¿What is the rate applied to my reservation?
Yes, you can cancel one or several bookings, without any extra charge, depending on the cancelation policy indicated in the booking confirmation.
Can I extend a reservation by more than one day?
Yes, you can extend your reservations subject to availability. The availability and rates will be confirmed upon request. For a more detailed explanation, look at our quick guide.
I would like to book a meeting space. How should I do it?
Go to the "Restaurant and Events "section on the hotelcityplaza.com.ec website (click here) and fill in the form stating your requirements regarding the accommodation, food&beverages, meeting spaces and audiovisual requirements. In 48hr one of our events specialist will contact you.